Job Description

POSITION TITLE: Customer Service Rep

RESPONSIBILITY: This position works alongside sales department to act as a liaison, take orders, provide/service information, answer questions, and resolve any problems that customer accounts might face with accuracy and efficiency, targeting customer high satisfaction

DEPARTMENT: Sales Department

REPORTS TO: Sales Manager

HOURS/SCHEDULE: Full-Time,

Monday-Thursday Start 9:00am Saturday Start 9:00am Sunday Start 9:00am

DRESS CODE: Casual Attire 

PAY RATE: $16.00/hour, after intro period, commision. 

KEY DUTIES AND RESPONSIBILITIES: 

• Manage large amounts of calls, outgoing and incoming

• Accurate order taking, credit, refunds, and exchanges 

• Handle and take sales orders for walk-ins or over the phone 

• Build sustainable relationship & trust with customers through open and interactive communication

• Answer customer questions and inquiries, provide product and service information

• Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow through 

• Assist sales reps/department with prospecting, new customer onboarding, payment collections, and upselling 

• Inform customers of promotions, updates and significant events

• Meet team sales targets and goals 

• Provide excellent high satisfaction service to customers

• Monitor and communicate customer account status with appropriate parties

• Other functions and tasks as assigned by management 

EDUCATION REQUIREMENTS:

• High School Diploma 

WORK EXPERIENCE REQUIREMENTS:

• Excellent customer service experience 

• Proficient in Microsoft Office 365, particularly Excel, Word, and Email 

• Bilingual – Spanish & English (must) 

• Exhibit good decision making, problem solving, demonstrate great communication, organizational skills and detailed-oriented. 

• Strong phone contact handling skills and active listening

• People oriented, charismatic,

PHYSICAL REQUIREMENTS:

• `Ability to sit for prolonged periods of time 

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