Billing Supervisor-242278 Job at Medix™, Hanover, MD

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  • Medix™
  • Hanover, MD

Job Description

Job Title: Billing Supervisor – Insurance Follow-Up & Payment Posting

Location: Hanover, MD (hybrid)

Job Type: Full-Time

Job Summary:

We are seeking a detail-oriented and experienced Billing Supervisor to oversee our Insurance Follow-Up and Posting Representatives. This position is responsible for leading day-to-day operations within the billing department, ensuring timely and accurate claim follow-up, payment posting, and resolution of insurance denials. The ideal candidate will have a solid background in medical billing, leadership, and revenue cycle management with a strong understanding of payor guidelines and Epic systems.

Key Responsibilities:

  • Lead, mentor, and support billing staff to maintain a productive and collaborative team environment.
  • Serve as the first point of contact for Follow-Up and Posting Representatives, addressing operational issues and inquiries.
  • Proactively follow up on site location concerns to ensure timely resolution.
  • Assist with department-wide special projects and process improvements.
  • Work daily on Epic workqueues (WQs) related to insurance and payment posting.
  • Manage escalated customer concerns, conflicts, and communication.
  • Ensure all incoming correspondence and voicemails are responded to promptly and accurately.
  • Provide on-the-job training and support to new and existing team members.
  • Monitor and analyze insurance claim submissions, payments, and denials to identify trends and issues.
  • Stay current on changing payor policies, regulations, and attend relevant internal/external meetings.
  • Demonstrate strong denial management, payment posting, and insurance follow-up skills.
  • Monitor revenue cycle activities, providing effective problem resolution.
  • Supervise and enhance team workflow, recommending improvements for increased efficiency.
  • Assign duties to billing staff strategically to ensure optimal performance and workflow.
  • Monitor payer payment sources such as EFT, VCC, and paper checks.
  • Conduct follow-up with payers to resolve claims issues and ensure reimbursement.
  • Investigate and resolve credit balances in a timely manner.
  • Evaluate staff performance regularly, providing feedback, coaching, and disciplinary action as needed.

Qualifications:

  • High school diploma or GED required; Associate's or Bachelor’s degree in Healthcare Administration or related field preferred.
  • Minimum of 3–5 years of experience in medical billing with at least 1–2 years in a supervisory or lead role.
  • Strong knowledge of insurance payors, denial management, and electronic payment systems.
  • Proficient with Epic and Microsoft Office Suite (Excel, Word, Outlook).
  • Excellent leadership, communication, and organizational skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Strong analytical and problem-solving skills.

Benefits:

  • Competitive salary
  • Health, dental, and vision insurance
  • Retirement plan options
  • Paid time off and holidays

Job Tags

Holiday work, Full time,

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