Cullerton Group has a new opportunity for an Call Center Representative in Mossville, IL. The work will be done onsite. This is a long term contract. It can lead to permanent employment with our customer. Compensation is $22/hr including benefits, vision, dental, health insurance, 401K and holiday pay.
Our customer is the largest manufacturer of construction equipment in the world.
Call Center Helpline to answer 30-50 inquires per day from Caterpillar dealers. Dealers seek assistance identifying Cat Reman parts for their application. This role requires timely and accurate responses of technical information to Cat dealers worldwide. Inquiries are received by the Cat Reman Technical Help Line by phone, email and web site. You are 1 of a 3 person team. Technical inquires are related to Reman products including engines, engine components, drivetrain, electronics & hydraulics. Often the dealer needs help selecting the correct part so they can place an order.
Typical task breakdown: Respond to dealer inquires from phone calls, emails and website submissions. Log the inquires into the Salesforce application. Utilize Caterpillar systems to look up answers. On occasion, you may need to contact engineers to help answer the dealer inquiry. Potentially 20-30 dealer interactions per day per person. Ability to multi-task Interaction with team: Main interaction is with the dealers via phone, email and web. You may interact with 2 other helpline personnel, service and design engineering for help answering Little to no meetings and little to no presentations.
Education & Experience Required: High school diploma minimum Desirable to have associate or bachelor in a technical field Desirable to have mechanic or technician experience Additional Technical Skills (Required) Computer skills including ability to learn a variety of applications (Salesforce, Cat systems) Microsoft applications (Desired) Working knowledge of engines and engine components. Basic understanding of Caterpillar engineering systems including: Service Information System (SIS), Technical Marketing Information (TMI), HVC Desktop. Working knowledge of Salesforce.com applications. Soft Skills Must have excellent interpersonal and communication (verbal and written) skills to respond to technical questions via phone or email. Team player and willing to reach out for assistance to be able to answer dealer inquires.
&##128226; Partner Recruitment | Join Us for Success! &##128226; We are looking for a visionary and results-driven business partner to grow the company together and achieve mutual success!&##128313; Partner Requirements: Fluent in English, Spanish, and Chinese ,...
Job Summary: The Data Entry Clerk is responsible for accurately entering, updating, and maintaining data into computer systems and databases. This role requires a high level of attention to detail, strong organizational skills, and the ability to manage large volumes...
...in Anaheim, CA. In this role, you'll operate within a dynamic call center environment, fielding inbound calls from members. Your... ...in-between 7am-9pm in 8 hour periods REQUIRED SKILLS AND EXPERIENCE -You have to be Bilingual in Spanish!! Do you have experience...
...Are You Passionate About Travel and Love Helping Others Plan Unforgettable Getaways?... ...individuals to join our team as a Travel Booking Agent! If you have a passion for travel and... ...Self-motivated and able to thrive in a remote work environment Committed to delivering...
We have a full time/part time position for a native translator for German and a native translator for French