Call Center Representative Job at Russell Tobin, Lewisburg, TN

UHVsTlVURUkzdHlMbjhTU1hxeFl6WVNIUEE9PQ==
  • Russell Tobin
  • Lewisburg, TN

Job Description

Tier 1 Customer Service Representative – Key Responsibilities

  • Efficient Call Management: Handle high volumes of incoming customer calls with professionalism and speed, ensuring a positive customer experience.
  • Lead Generation: Identify potential sales opportunities during customer interactions and generate leads to support business growth.
  • Customer Needs Assessment: Accurately assess and understand customer needs to deliver tailored solutions and ensure customer satisfaction.
  • Relationship Building: Develop and maintain strong, trust-based relationships with customer accounts through open, honest, and interactive communication.
  • Accurate Information Delivery: Provide clear, complete, and accurate information using appropriate tools, resources, and communication methods.
  • Performance Goals: Consistently meet or exceed personal and team targets for customer satisfaction, sales conversion, and call handling metrics.
  • Complaint Resolution: Manage customer complaints efficiently by offering timely and effective solutions, and ensure follow-up for resolution confirmation.
  • Record Keeping: Maintain detailed records of customer interactions, process account updates, and ensure all necessary documentation is accurately filed.
  • Policy Adherence: Follow company communication standards, procedures, and policies to maintain a high level of service quality and compliance.
  • Customer Engagement: Go above and beyond to deliver a memorable customer experience and enhance customer loyalty.

Pay rate: $22 per hr on W2

Qualifications and Skills

  • Excellent communication skills, both verbal and written
  • Strong organizational and time management abilities
  • High attention to detail in processing orders and entering data
  • Comfortable working in a fast-paced, high-call-volume environment
  • Proficient in Microsoft Office Suite (Excel, Word)
  • Experience with SAP, Salesforce, and Call Center systems is a strong plus
  • Ability to work collaboratively with multiple departments and levels of management
  • Customer-first mindset with a proactive approach to problem-solving

Ideal Candidate Profile

The ideal candidate is a high-energy, adaptable individual who thrives in a dynamic and competitive environment. They are motivated by service excellence, possess a keen eye for detail, and are skilled at navigating complex systems and processes.

Job Tags

Similar Jobs

The Morning Star Trucking

Local Class A Truck Driver Training-Class A Truck Drivers Job at The Morning Star Trucking

Local Class A Truck Driver Training-Class A Truck DriversThe Morning Star Trucking Company provides transportation services for bulk tomato...  ...Los Banos and it has free housing!How to apply for this Driving JobFill out a Gary's Job Board application. That same application... 

AGG Legal Staffing

Administrative Assistant Job at AGG Legal Staffing

 ...highly organized and personable Administrative Specialist to keep daily operations running smoothly. This is a full-time, in-office role (Monday through Friday, 8:30 AM5:30 PM), perfect for someone who thrives in a team-focused, client-facing environment. What You... 

PharmaCord

Executive Case Manager (Remote) Job at PharmaCord

 ...navigate the tricky process of getting access to their complex medication. You'll compassionately deliver an exceptional experience to...  ...role requires a strong understanding of pharmacy and medical billing and coding, excellent communication skills, and the ability to... 

BEPC Inc. - Business Excellence Professional Consulting

Research Engineer Job at BEPC Inc. - Business Excellence Professional Consulting

 ...Bepc, Inc has an open position for a Research Engineer in Santa Clara, CA!! W2 Contract 12 months with the possibility of extensions...  ...mindset, A positive, friendly, proactive attitude and a passion for science and technology. A desire to learn and be challenged. The ideal... 

VOK DAMS China

Intern - Marketing Job at VOK DAMS China

SERP Tracking, SEO Implementation, Content Creation, Copywriting