Call Center Representative Job at Russell Tobin, Lewisburg, TN

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  • Russell Tobin
  • Lewisburg, TN

Job Description

Tier 1 Customer Service Representative – Key Responsibilities

  • Efficient Call Management: Handle high volumes of incoming customer calls with professionalism and speed, ensuring a positive customer experience.
  • Lead Generation: Identify potential sales opportunities during customer interactions and generate leads to support business growth.
  • Customer Needs Assessment: Accurately assess and understand customer needs to deliver tailored solutions and ensure customer satisfaction.
  • Relationship Building: Develop and maintain strong, trust-based relationships with customer accounts through open, honest, and interactive communication.
  • Accurate Information Delivery: Provide clear, complete, and accurate information using appropriate tools, resources, and communication methods.
  • Performance Goals: Consistently meet or exceed personal and team targets for customer satisfaction, sales conversion, and call handling metrics.
  • Complaint Resolution: Manage customer complaints efficiently by offering timely and effective solutions, and ensure follow-up for resolution confirmation.
  • Record Keeping: Maintain detailed records of customer interactions, process account updates, and ensure all necessary documentation is accurately filed.
  • Policy Adherence: Follow company communication standards, procedures, and policies to maintain a high level of service quality and compliance.
  • Customer Engagement: Go above and beyond to deliver a memorable customer experience and enhance customer loyalty.

Pay rate: $22 per hr on W2

Qualifications and Skills

  • Excellent communication skills, both verbal and written
  • Strong organizational and time management abilities
  • High attention to detail in processing orders and entering data
  • Comfortable working in a fast-paced, high-call-volume environment
  • Proficient in Microsoft Office Suite (Excel, Word)
  • Experience with SAP, Salesforce, and Call Center systems is a strong plus
  • Ability to work collaboratively with multiple departments and levels of management
  • Customer-first mindset with a proactive approach to problem-solving

Ideal Candidate Profile

The ideal candidate is a high-energy, adaptable individual who thrives in a dynamic and competitive environment. They are motivated by service excellence, possess a keen eye for detail, and are skilled at navigating complex systems and processes.

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