Call Center Specialist Inbound Job at Efficus, Milwaukee, WI

T09oSVdqa04yZHFLbGMyVVg2OVp3WVdGT1E9PQ==
  • Efficus
  • Milwaukee, WI

Job Description

Call Center Specialist Inbound Location Milwaukee, WI :

***Bilingual Spanish speaking candidates*** The Customer Service Representative will research child support payment questions received via telephone from customers and clients and provide appropriate and accurate information.

Candidates must be available for the first 3 weeks of training.

RESPONSIBILITIES:

  • Responds to telephone inquiries and complaints using standard scripts and procedures
  • Answers questions regarding child support payments posting, payments disbursement, and account histories.
  • Defines or resolves inquiries received either through written or telephone correspondence.
  • Gathers information, researches/resolves inquiries and logs customer calls
  • Communicates appropriate options for resolution in a timely manner
  • Informs customers about services available and assesses customer needs
  • Maintains updated records and logs.
  • All other duties as assigned

REQUIREMENTS:

  • High School diploma or GED
  • A minimum of 1 year in telephone customer service or related experience
  • Excellent communication skills
  • Knowledge of the use of PCs and related software
  • Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.

PHYSICAL REQUIREMENTS:

Position requires sitting for long periods of time and considerable handling of paperwork, telephones, as well as keyboarding requiring repetitive motions with fingers.

Job Type: Contract

Salary: Up to $15.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Customer service representative Specialist: 1 year (Required)
  • Call center representative Specialist: 1 year (Required)
  • Bilingual: 1 year (Required)
  • 10-key calculator: 1 year (Required)

Work Location: On the road

Job Tags

Hourly pay, Contract work, Shift work, Monday to Friday,

Similar Jobs

Pacific International Executive Search

Regional Vice President of Operations Job at Pacific International Executive Search

 ...About the Job: Pacific International has been retained by a global manufacturer and market leader undergoing rapid transformation and growth...  ...President of Operations to lead operations across four key airport locations, including oversight of a major new site build and... 

VOK DAMS China

Intern - Marketing Job at VOK DAMS China

SERP Tracking, SEO Implementation, Content Creation, Copywriting

Ronald Reagan Presidential Foundation & Institute

Social Media & Marketing Manager Job at Ronald Reagan Presidential Foundation & Institute

 ...in managing and growing digital outreach, including (but not limited to) social media channels, websites, and all relevant content, SEO/SEM strategies and tactics, email and newsletter analytics, and more. This role requires a detailed understanding of publishing tools... 

ACES (Comprehensive Educational Services)

BCBA Job at ACES (Comprehensive Educational Services)

 ...Description Salary: $80,000 - $95,000 Please only apply if you are currently a BCBA registered with the BACB or about to sit for your BCBA exam. Are you ready to make a profound impact on the lives of children with autism and developmental disabilities? Look... 

FleetForce

CDL Lead Instructor Job at FleetForce

 ...FleetForce is hiring a Full-Time CDL Lead Instructor in Palm City, FL. As a...  ...development and implementation ofcustomized CDL training programs for our corporate partners...  ...inclusive) At least three (3) years of driving experience preferred. Required to have a High...