Call Center Transformation Architect / SME
Location: Remote-First (with occasional site visits)
Engagement: Consultant
Focus: Customer Experience, Contact Center Technology, Process Architecture
Presented by CornerStone
CornerStone is a trusted advisor to organizations navigating business transformation. When companies need to optimize service operations and elevate the customer experience, they come to us. We engage with enterprise clients that are ready for change—but need the right expertise to guide and execute it.
We are currently seeking a Call Center Subject Matter Expert and Architect to help lead a strategic assessment and redesign of an enterprise contact center environment. This is not a maintenance or operations role. It is a consultative, data-driven opportunity for a professional who knows how call centers should work and can help define and deliver what “great” looks like.
The Opportunity
You will be a critical contributor to a business transformation initiative focused on modernizing call center strategy, technology, and process. The role is positioned at the intersection of customer experience, technology architecture, and workforce optimization. You will:
What We’re Looking For
Technology Environment
What You Can Expect from CornerStone
We don’t place talent—we place problem solvers. When you work with CornerStone, you engage with a team that understands how to position your experience, advocate for your value, and place you with transformation-minded clients who want impact, not headcount. You’ll be part of a high-trust engagement where your insight is needed, your contributions matter, and your recommendations are heard.
If you're ready to step into a role where your experience will be the blueprint for success, we want to talk.
Would you like an accompanying sourcing brief or customized outreach message to begin targeting talent?
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