Job Description

About the Role
We are seeking a seasoned and visionary Chief Operating Officer (COO) to join our executive leadership team and help drive the next stage of growth for our IT Managed Services business. The COO will be responsible for scaling operations, enabling sales growth, and ensuring world-class client delivery.

This role is critical in balancing day-to-day operational excellence with long-term strategic initiatives. You’ll oversee service delivery, client success, compliance, and internal operations, while also playing a front-facing role with clients, partners, and the Board. In addition, you’ll be instrumental in positioning the company for sustainable growth and preparing for a public offering.

The ideal candidate is a proven leader with 15+ years of experience in IT services or managed services, who brings a blend of operational rigor, business development acumen, and executive presence.

Key Responsibilities
Operational Leadership

• Oversee all aspects of managed services delivery, ensuring scalability, efficiency, and consistent client outcomes.
• Build and refine operational frameworks that support predictable growth, service-level adherence, and profitability.
• Implement KPIs and metrics to track delivery performance, client satisfaction, and organizational health.
• Drive continuous improvement initiatives to optimize resource utilization, cost efficiency, and service quality.
• Lead compliance, governance, and risk management processes across global operations.

Growth & Sales Enablement

• Partner with the CEO and Sales leadership to expand into new markets and service lines.
• Support enterprise-level sales pursuits by providing operational credibility and client-facing expertise.
• Build executive-level relationships with clients and partners to unlock new opportunities.
• Align sales and delivery functions to ensure proposals are executable and outcomes are consistently delivered.
• Contribute to brand positioning, industry presence, and thought leadership efforts.

Board & Executive Partnership

• Serve as a trusted partner to the CEO and the Board of Directors, offering operational insight and strategic guidance.
• Present growth strategies, operational updates, and risk assessments at Board meetings.
• Translate long-term strategic vision into detailed operational plans with accountability across the leadership team.
• Cultivate alignment across Finance, HR, Sales, and Delivery to ensure cohesive execution.

Leadership & Culture

• Build and mentor a high-performing operations leadership team.
• Foster a culture of accountability, innovation, and client-centric thinking.
• Promote diversity, inclusion, and collaboration across global teams.
• Inspire the workforce by aligning company purpose with day-to-day execution.

Required Qualifications

• 15+ years of leadership experience in IT services, managed services, or technology consulting.
• Proven track record of leading large-scale operations while enabling significant business growth.
• Demonstrated success in client-facing roles that support enterprise sales and long-term relationships.
• Experience preparing and/or leading a company through a public offering (IPO).
• Strong understanding of managed services delivery models, contracts, and SLAs.
• Expertise in financial and operational performance management.
• Ability to operate at both a strategic and tactical level — from boardroom to execution.
• Exceptional leadership, communication, and change management skills.

Preferred Qualifications

• Previous COO or senior operations leadership role in a high-growth IT services company.
• Experience managing global delivery teams across multiple geographies.
• MBA or other advanced degree in business, finance, or technology.
• Established professional network in the enterprise IT, cloud, or managed services ecosystem.

 

Who We are...

SmarTek21, founded in 2006, is an innovative digital transformation leader dedicated to empowering organizations through design-led, data-centric solutions. We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business. At the heart of our approach is Design-Led Engineering, where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes. Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps, Data Engineering and analytics, Testing Automation and support, and comprehensive Managed Application and Infrastructure Services. We’ve evolved from our consulting and development roots into a full-spectrum service provider, integrating advanced technologies like Generative AI (GenAI) to facilitate our clients' seamless, transformative digital journeys. A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence. At SmarTek21, you'll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide.

SmarTek21 is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.

Job Tags

Full time, Worldwide,

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