Customer Service Coordinator Job at Brilliance.com, Boynton Beach, FL

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  • Brilliance.com
  • Boynton Beach, FL

Job Description

DELIVER EXCEPTIONAL SERVICE — ONE CONVERSATION AT A TIME!

Are you passionate about delivering dazzling customer experiences? Do you shine in a dynamic environment where your communication skills and attention to detail make a real impact? If so, we want YOU to be a part of our brilliant team!

This role involves handling customer calls with professionalism and a solutions-oriented approach, ensuring exceptional support for luxury products.

Key Responsibilities:

  • Handle customer calls with professionalism and a focus on solutions.
  • Respond promptly to customer inquiries via phone or email.
  • Follow up with customers to ensure resolution and satisfaction.
  • Provide knowledgeable support for luxury products.
  • Communicate and coordinate with internal departments to resolve customer issues.
  • Identify and escalate priority issues when necessary.
  • Collaborate using Slack and GSuite for smooth internal communication.

Requirements:

  • Proven customer support experience or experience as a client service representative is a plus.
  • Excellent English communication skills, both written and verbal.
  • Strong active listening skills and problem-solving abilities.
  • Ability to remain calm and professional under pressure.
  • Enthusiasm and passion for delivering excellent customer service.
  • Familiarity with CRM systems, Slack, and GSuite is a plus.
  • Willing to relocate to Boynton Beach FL if needed.

Terms:

  • Compensation: $40,000.00 - $50,000.00 per year
  • M-F, weekends off
  • Full Time (Dayshift)
  • 5 Paid Vacation Days (after one year of employment)
  • Paid Legal Holidays (that fall on business days): New Year's, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, etc.
  • 401K (eligible after six months of employment)
  • Access to Health Insurance with Company Contribution

About Us:

is a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.

Why Join Us?

  • Job Stability: Over 35 years of market success, offering long-term security.
  • Work with a luxury brand that values customers - 3,000+ 5-Star Reviews on Trustpilot.
  • Be part of a growing, innovative company in the fine jewelry industry.
  • Competitive opportunities for skill development and career advancement.

Job Tags

Full time, New year, Relocation, Day shift,

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