Golden Nugget Front Desk Agent - Night Auditor
Responsible fo rreconciling hotel paperwork, posting to guest accountsm closing the day, greeting all guests in a pleasant, courteous and enthusiastic manner while resisteing guest infornmation and settling guest accounts for the Hotel.
Responsibilities:Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
Register arriving guests by completing appropriate paperwork and obtaining proper payment information.
Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies.
Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel.
Print and process routine reports and may assist in the training of new departmental employees.
Promote positive public/employee relations at all times.
Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints.
Assist other departments with requirements they may have pertinent to hotel guests.
Maintain a clean, safe, hazard-free work environment within area of responsibility.
Performs any other duties as assigned.
High school diploma or GED
Prior high-volume customer service experience
One (1) year of hotel front desk experience strongly preferred
What we offer you:
Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
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