Job Description

POSITION SUMMARY

The IT Applications Support Specialist will work with the PatientCare EMS Solutions (PCEMS) Corporate IT team in managing and maintaining an assortment of business and EMS specific applications, mobile field devices, and office networks used across our MedFleet (FL) and Sioux Falls (SD) EMS Operations. This position will also provide primary troubleshooting support to these employees (Paramedics, EMTs, Support Staff). They will report directly to the MedFleet COO, while working closely with the Corporate Lead Applications Administrator in supporting other company wide IT systems.

KEY RESPONSIBILITIES

• Provide primary in-person IT support for primary business hardware, including desktop/laptops/printers, ePCR devices (Surface Go), navigation devices (iPad), mobile gateways (Peplink), and other networked electronics within the ambulances at our MedFleet operation.
• Provide primary IT support for business applications at MedFleet, Sioux Falls and Mississippi EMS operations, including (Zoll ePCR, Zoll RNDB, Zoll Respond).
• Prepare new devices for deployment in accordance with HIPAA security requirements, maintaining asset inventories, and distributing them on a timely basis.
• Work directly with Corporate Lead Applications Administrator and Sr. Data Analyst to plan and distribute software and hardware upgrades as requested.
• Handle confidential information with sensitivity and discretion.
• Performs other duties and special projects, as identified, and assigned.

POSITION QUALIFICATIONS

Experience

• 2-3 years of IT support experience.
• Working knowledge of Windows 10, iOS, Android, and WAN/LAN topographies in a business environment.
• Understand basic network troubleshooting with TCP/IP , firewalls, access points, and switches.
• Exposure to the Microsoft 365 platform as a user or administrator.
• RingCentral or VOIP experience a plus.
• Interpersonal skills: Working with office staff remotely or in person, and facilitating customer/vendor relationships.
• PowerShell, SQL, and other scripting languages a plus.
• Desire to learn and problem solve.

Education and Certifications

• Associate’s degree, or higher, in IT field preferred, or 2-3 years of IT support experience.

Competencies

• Highly motivated and eager to grow IT experience.
• Proficient with Microsoft 365 suite of products.
• Ability to learn new things at a fast pace, in an environment that will grow quickly.
• Excellent analytical skills and problem-solving ability.
• Solid organizational and time management skills.
• Highly organized, critical thinker focused on continual improvement.
• Dedicated, responsible individual with the highest level of judgment and integrity.
• Positive, results-oriented personality, and ability to be a part of a team.

WORKING ENVIRONMENT

• Professional office environment
• Occasional travel

PHYSICAL REQUIREMENTS

• Occasional lifting of office supplies and other materials associated with position.
• Must be able to perform the essential duties of position with or without reasonable accommodations.

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