Job Description

Licensed Insurance Customer Service Representative

Office location – Altoona, PA

A local Independent Insurance Agency is seeking an outgoing, client focused, professional, and dependable Customer Service Representative who is licensed in property and casualty insurance.

General Responsibilities:

• Inbound and outbound calls to and from current and prospective insurance customers and insurance companies
• No Cold Calling or Soliciting business is required
• Assist customers with the insurance quotations and applications
• Customize insurance packages to suit individual customers’ needs and requirements
• Explain features, advantages, and disadvantages of various policies to customers
• Process paperwork via written and electronic communications
• Accept and process payments from over the phone and walk-in clients
• Enter data and use agency management system
• General office duties as needed

Qualifications:

• Active Property & Casualty license required or if studying for this license test, must have ability to take the test in next few weeks
• Strong computer knowledge and accurate typing skills
• Previous customer service experience preferable in the insurance industry
• Must be enthusiastic, outgoing, and self- motivated
• Professional dress and appearance required
• Strong ability to communicate clearly and persuasively via written and verbal communications
• Must be able to multi-task and meet deadlines
• High School diploma or GED required

Schedule and Compensation Overview:

· Monday - Friday 9:00am to 5:00pm

· Salaried position – pay based on experience

· Paid time off and holiday pay

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