Onboarding Specialist French Speaking Spain Italy Portugal UK Job at Hostaway, Remote

T081RFdEa0oxOW1Fa2NXVlhhMWZ4NGFDUHc9PQ==
  • Hostaway
  • Remote

Job Description

Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry. As a profitable and growing company, this role is necessitated by our continued growth.

As a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million .

NOTE: This is a FULLY remote role, but the candidate must be based in Europe to collaborate with their team and support our customers. Please only apply if you are physically based in Europe

About the role

As a Customer Onboarding Specialist (French-speaking) , you will be instrumental in the first stages of our customer's journey, specifically for the French market. You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one. This position requires a deep understanding of customer engagement and a passion for delivering outstanding service. You will also become an expert user of all Hostaway products.

Responsibilities

  • Implement effective onboarding processes for new French-speaking customers , ensuring a seamless transition and a solid foundation for their success.

  • Conduct initial training sessions and product demonstrations tailored to French-speaking customers, promoting a deep understanding of our product features and capabilities.

  • Develop customized onboarding materials and resources in French and English.

  • Maintain clear, consistent, and proactive communication with French-speaking clients throughout the onboarding process.

  • Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process.

  • Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement.

  • Serve as the primary point of contact for French-speaking customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.

  • At least 2 years of experience in customer onboarding or customer success within the SaaS industry.

  • Native level French and English is required . You will support French-speaking customers, and English is the primary internal company language.

  • Proven ability to manage multiple onboarding projects simultaneously, while maintaining sharp attention to detail.

  • Strong interpersonal skills and the ability to create a positive first impression with new customers.

  • Excellent communication, presentation, and training skills in both French and English.

  • Ability to quickly adapt to new technologies and continuously update skills in a fast-paced environment.

  • Strong problem-solving skills and the ability to think critically.

What we offer

  • Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.

  • 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).

  • Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.

  • Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.

  • Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.

  • Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.

  • Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.

  • Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).


Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.

Job highlight

Please mention the word **CAREFREE** and tag RMzguNjguMTM0LjE5NA== when applying to show you read the job post completely (#RMzguNjguMTM0LjE5NA==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Job Tags

Full time, Contract work, Work from home, Home office,

Similar Jobs

InSync Healthcare Recruiters

Interventional Pain Management Physician Job at InSync Healthcare Recruiters

 ...Interventional Pain Medicine Opportunity in Central Florida Wonderful opportunity to join an upscale 55+ community that serves upwards...  ...Strong Referral Base Well established Interventional Pain Management Group In-House Lab, must do Blocks, Injections, Spinal... 

Devereux Advanced Behavioral Health

BCBA Job at Devereux Advanced Behavioral Health

**Description****Are you looking for a BCBA opportunity with limited travel and a positive work/life balance? Do you want to be a part of a stable organization that will support you and your work as a BCBA?**Salary: **$85-95K/yr****$3000 sign on bonus!**If so, consider... 

Martin Produce

Bilingual Customer Service Representative Job at Martin Produce

 ...REQUIREMENTS: ~ Excellent customer service experience~ Proficient in Microsoft Office 365, particularly Excel, Word, and Email~ Bilingual Spanish & English (must)~ Exhibit good decision making, problem solving, demonstrate great communication, organizational... 

MRINetwork Jobs

Director or Sales and Marketing Job at MRINetwork Jobs

 ...nutrition company. As for must have experience with a competitive nutritional supplement company within the professional channel or CPG devoid of retail experience. No other experience will be considered. Relocation assistance will be offered since this is an in-... 

Quantrell Cadillac

Title Clerk Job at Quantrell Cadillac

We are looking for a self-motivated and experienced Title Clerk to join our team. This position will process all new, used and fleet vehicles for registration, tags, and titles. If you are self-motivated, able to multi-task, prioritize responsibilities, and believe in exceptional...