Job Description

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 4000 clients across the fintech, crypto, transportation, trading and gaming industries including Duolingo, Bitpanda, Wirex, Avis, Exness, Flippa, italki, Bybit, LBANK, Gett, Kaizen Gaming, and TransferGo.

Our products are recognised by industry leaders like Gartner’s Magic Quadrant, Forrester Wave and Frost Radar.

Now we are looking for a Senior Data Analyst who will be responsible for operational effectiveness and core metrics of the Customer Operations department.

Tech Stack:

• Orchestration: Proficiency in Apache Airflow (or similar) for workflow management and automation.
• Databases & SQL: Knowledge of ClickHouse (or similar) for high-performance data storage and analytics.
• Dashboarding: Familiarity with Apache Superset (or similar) for creating interactive data dashboards and visualizations.
• Python: Proficiency in Python for data analysis and scripting.
• DBT (Optional): Experience with DBT (Data Build Tool) is a plus.

R esponsibilities:

• Strategic Collaboration: Work closely with the Chief Customer Officer, Head of Customer Success and Head of Support to gain a deep understanding of how these teams influence revenue generation and overall business success.
• Churn and Customer Happiness: Monitor and analyze customer churn rates and satisfaction metrics. Identify trends, factors, and opportunities to enhance customer retention and happiness.
• Upselling Support: Provide data-driven recommendations to support upselling efforts to existing customers. Identify cross-selling opportunities and strategies to maximize revenue from existing accounts.
• Operational Effectiveness: Measure and continuously monitor the operational effectiveness of the Customer Operations and Customer Success teams. Identify areas for improvement and optimization.
• Data Ownership: Take ownership of data management and data pipelines, ensuring the reliability and availability of data for analysis and reporting purposes.
• Data Quality Assurance: Be responsible for maintaining data quality standards, implementing data validation processes, and addressing data quality issues promptly.

Qualifications:

• Data Analysis Expertise: 4+ years experience of working in a data-related position with a strong background in data analysis and interpretation.
• Business Acumen: Understanding of business operations, revenue drivers, and the ability to translate data insights into actionable strategies.
• Communication Skills: Effective communication and presentation skills to convey complex data findings clearly to non-technical stakeholders.
• Customer Focus: A deep appreciation for customer-centric approaches and strategies.
• Problem-Solving: Strong analytical and problem-solving skills with a track record of driving positive outcomes through data analysis.

What We Offer:

• Fully remote and flexible working schedule, with access to a coworking space (in some locations).
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• 1 extra day off to celebrate your birthday.
• 7 additional days to enjoy the Christmas & New Year holidays.
• 7 days of sick leave (without the need for documentation).
• Regular, fully covered team offsites to connect and collaborate.
• Learning opportunities and support to attend industry events with the team.

The hiring stages: TA screening -> Hiring Manager Interview -> Stakeholders Interview -> Final Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

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