Job Description

Are you ready for a job that feels as rewarding as it is fun? Imagine ending each day with a sense of accomplishment, a few laughs shared with volunteers, and just enough tiredness to remind you of a hard day's work-all while looking forward to doing it again tomorrow because you love what you do. If that sounds like your kind of vibe, we might be exactly what you're looking for!

At the Silver Key Thrift Store, we pride ourselves on creating a welcoming, fun, and fulfilling environment for our team, volunteers, and shoppers alike. We're looking for an energetic, positive person to join our small but mighty Thrift Store team!

Ready to join a team that's making an impact and having fun doing it? Apply today and be part of something special!

Please submit a cover letter if applying for this position. Convince us that you have what it takes. Thank you!

Job Title: Retail Supervisor

FLSA Status: Full Time, Non-Exempt

Work Schedule: 32-40 hours per week

(4-5 shifts)

Department: Thrift Store, Colorado Springs Location

Reports to: Retail Sales Director

GENERAL PURPOSE OF JOB

The Retail Supervisor is responsible for leading and overseeing the daily operations of the Silver Key Thrift Store, ensuring efficient workflows, staff development, and customer satisfaction. This role requires hands-on leadership, proactive problem-solving, and active engagement with both staff and volunteers to foster a positive team culture. We work hard but strive to create a fun and enjoyable workplace. The Retail Supervisor works directly with the Retail Sales Director to implement objectives, provide updates on store operations, and address any concerns or needs. This full-time position includes benefits and requires availability on Saturdays.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Creates an extraordinary customer service experience by maintaining a welcoming, clean, and organized store environment.
• Supervises, directs, and works alongside staff and volunteers to ensure smooth daily operations.
• Fosters a work environment that is safe, productive, fun, and engaging for staff and volunteers.
• Assists with scheduling and coordinating volunteers to ensure adequate shift coverage.
• Oversees and participates in the intake, processing, pricing, and stocking of donations, ensuring compliance with established guidelines.
• Supervises daily store operations, including opening and closing the store, cash handling, register reconciliation, and deposits.
• Provides specialized customer service to individuals in need of Durable Medical Equipment (DME) donations.
• Trains and supports staff and volunteers on store operations, including DME processing and Hub Scrub usage.
• Provides coaching to improve staff and volunteer performance.
• Ensures adherence to store policies and procedures.
• Performs administrative duties including data entry, tracking sales, and maintaining organized records.
• Collaborates with the Retail Sales Director to implement improvements that support store and volunteer growth.
• In the absence of the Retail Sales Director, assumes responsibility for overall store operations and makes independent decisions to maintain efficiency and resolve issues.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Staff and volunteers.

VOLUNTEER ENGAGEMENT RESONSIBILITIES

Silver Key is a volunteer centric organization. You will be leading, supporting, and engaging with volunteers, so it is your responsibility to show appreciation for their efforts and provide guidance.

PROFESSIONAL DEVLOPMENT OPPORTUNITIES

Silver Key values the growth and development of our full-time hourly employees. With supervisor approval, you can take advantage of various professional development opportunities to build your skills and advance your career. These opportunities are tailored to help you excel in your role and contribute more effectively to our mission of serving seniors.

• Mental Health First Aid
• Peer Support Certification
• Volunteer Management

EMPLOYMENT STANDARDS

Silver Key Senior Services is a drug-free organization. Employment is contingent upon successful completion of a drug screen and background checks. Business-specific knowledge: Knowledge of Silver Key Senior Services mission statement, policies/procedures, business-specific software, and safety regulations. This position does not require a background check by Colorado Adult Protective Services (CAPS).

REQUIRED EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent
• Two or more years of retail and cash handling experience
• Two years of volunteer leadership experience

TECHNOLOGY PROFICIENCY

This position requires good proficiency in the use of a Point of Sale register, computer, email, Microsoft office applications.

LANGUAGE SKILLS

Demonstrate strong verbal and written communication skills, analytical skills, and interpersonal skills. Ability to read and interpret documents such as safety rules, operating maintenance instructions and procedure manuals.

MATHEMATICAL SKILLS

Ability and comprehension of basic math including percentages and fractions; capable of interpreting appropriate retail sales data from management.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must possess and maintain a Colorado Driver's License.

PHYSICAL DEMANDS

• Standing and Walking: Prolonged standing and walking throughout the shift.
• Manual Dexterity: Frequent use of hands and fingers to operate store equipment.
• Reaching and Handling: Regular reaching to stock shelves and handling merchandise.
• Communication: Ability to talk, hear, and interact with customers and team members.
• Bending: Frequent stooping, kneeling, or crouching to access lower shelves.
• Lifting and Carrying: Must lift and move up to 50 pounds regularly.
• Pushing and Pulling: Occasional pushing and pulling of carts or merchandise.
• Visual Acuity: Adequate vision for reading labels, operating equipment, and ensuring accuracy.

WORK ENVIRONMENT

Fast paced and moderate noise within a retail atmosphere with shoppers, music, and warehouse traffic.

CONFLICT OF INTEREST

The acquisition of items from the thrift store by staff or volunteers with the intention of reselling them for personal gain or business purposes is considered a conflict of interest and is strictly prohibited. Any staff or volunteers who own, manage, or are affiliated with businesses involved in the trade or resale of secondhand goods should disclose these affiliations prior to the start of their employment or volunteer service. Failure to disclose such information may result in disciplinary action, up to and including termination.

ACKNOWLEDGEMENT

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

MINIMUM JOB REQUIREMENT • Must pass drug test and background check prior to hire and periodically during employment as determined by organization standards as well as State and Federal contracting requirements

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