Salesforce Program Manager Job at K&K Talents, Mountain View, CA

T09sTlhqUU0zTjJGbjh5UVdhZFN3SUtLT3c9PQ==
  • K&K Talents
  • Mountain View, CA

Job Description

Role: Salesforce Service Cloud Technical Program Manager

Location of work: Mountain View CA ( 3 days a week)

Job Description:

We are seeking an experienced Salesforce Service Cloud Technical Program Manager to lead technical initiatives within a customer service platform. You will oversee the end-to-end delivery of Service Cloud solutions, focusing on service management, CRM, and enhancing the customer experience. This role involves collaborating with cross-functional teams to implement and optimize Service Cloud technologies, ensuring alignment with business goals.

Key Responsibilities:

  • Program Leadership: Lead cross-functional programs, ensuring timely delivery and alignment with business objectives.
  • Service Cloud Optimization: Oversee the integration of Salesforce Service Cloud, driving automation and enhancing case management, customer interactions, and knowledge base.
  • Stakeholder Management: Collaborate with product, engineering, and support teams to gather requirements and deliver solutions. Provide regular program updates and manage risks.
  • Continuous Improvement: Implement metrics to drive performance improvements, system automation, and process innovation.
  • Technical Expertise: Serve as the subject matter expert on Salesforce Service Cloud, guiding technical decisions and ensuring the latest best practices are applied.

Required Qualifications:

  • 5+ years of experience managing large-scale technical programs, preferably in CRM or customer service.
  • Strong hands-on experience with Salesforce Service Cloud
  • Expertise in cloud-based applications and integration strategies.
  • Proficiency in Agile methodologies (Scrum, Kanban) and project management.
  • Strong problem-solving and communication skills.
  • 10+ Years of Salesforce development experience.
  • Experience Saleforce Cloud , marketing Cloud, and Salesfoce CPQ, Complex and Big Intregations.

Preferred Qualifications:

  • Experience with Salesforce Lightning and third-party integrations.
  • Familiarity with cloud platforms and telecom-related industries.
  • Relevant certifications like Salesforce Certified Service Cloud Consultant or PMP.

Job Tags

3 days per week,

Similar Jobs

El Encanto, A Belmond Hotel

Bartender Job at El Encanto, A Belmond Hotel

 ... Arranges bottles and glasses to specification. Freshly slices and pits fruit for garnishing drinks. Takes orders from restaurant and lounge servers. Mixes ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks.... 

China Global Connections

Primary School Teacher Job at China Global Connections

 ...improveProvide clear and constructive feedback to students andtheir parents and caregivers RequirementsBachelors degree or aboveMore than 2 years teaching experienceTeaching certificateExperience in IB PYP curriculum strongly preferredExcellent English communicative skills... 

Christian Healthcare Ministries

Facilities Custodian Job at Christian Healthcare Ministries

 ...regarding cleaning tasks and any issues that arise. Familiarity with various cleaning methods and equipment, including vacuum cleaners, mops, and cleaning chemicals, is an advantage. Ability to identify and resolve minor cleaning-related issues independently or... 

Kleinfelder

Ecologist / Environmental Scientist Job at Kleinfelder

 ...Kleinfelder is currently seeking an Experienced Ecologist / Environmental Scientist to join our growing Mount Dora, FL (Orlando, FL) office...  ...(i.e. biological, zoology, botany, ecology or environmental science). Minimum of 3-5 years of experience as a natural resources... 

Global Applications Solution

Functional Consultant Job at Global Applications Solution

Seeking a Senior Techno-Functional expert in Oracle Subscription Management with a strong focus on usage-based billing for a contract role in the San Francisco Bay Area (Remote). This role involves collaborating on the design and development of subscription solutions, ...