Customer Experience Associate Job at LaSalle Network, Illinois

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  • LaSalle Network
  • Illinois

Job Description

LaSalle Network is partnering with a leading provide in vehicle collision repair. We are seeking a motivated and detail-oriented Call Center Specialist to join the team. This is a permanent and fully remote position. Being Bilingual with English and Spanish, is a plus!

Call Center Specialist Responsibilities: 
  • Schedule customers for collision repair and estimate appointments 
  • Handle inbound and outbound customer communications professionally 
  • Assist with rental reservations and tow scheduling 
  • Prioritize and manage daily tasks efficiently
  • Show empathy and confidence in customer interactions 
  • Respond to inquiries and resolve customer issues 
  • Multitask across multiple communication channels 
  • Follow department processes to maintain work quality 
  • Maintain company equipment and report issues promptly 
  • Ensure customer and company information remains confidential 
  • Perform additional duties as assigned 
Call Center Specialist Requirements:
  • Work from Home experience
  • Bilingual with English and Spanish – a major plus!
  • High School diploma or G.E.D
  • Flexible to work rotating Saturdays (overtime)
  • Reliable internet connection
If you feel you meet these qualifications, please apply today!

Thank you,

Kelci Benton
Project Manager
LaSalle Network

Job Tags

Remote job, Permanent employment, Flexible hours, Saturday,

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