Nationwide program dedicated to maintaining IT infrastructure operations across TSA. Contract supports all US airports and 30+ US Embassy/Consulates international sites across 30 different countries where TSA is present
Join Our Mission-Driven Team as a Customer Technical Specialist – On-site in Springfield, Virginia
Peraton is seeking a Customer Technical Specialist to be part of a high-impact, hands-on team supporting the U.S. Department of Homeland Security (DHS) at the TSA Headquarters in Springfield, VA . As a Customer Technical Specialist, you’ll play a pivotal role in keeping our nation’s transportation infrastructure running securely and efficiently. You’ll provide both remote and on-site support, ensuring end-user devices and network systems are fully operational for new installations and break/fix incidents.
This is a 100% on-site role with up to 25% travel , ideal for a tech-savvy professional who excels in a hands-on, fast-paced environment. If you have a passion for problem-solving, delivering exceptional customer service, and supporting national security, this is your chance to make a meaningful impact on a mission that truly matters.
Day to Day Work Responsibilities:
Deliver exceptional IT services and technical support across TSA facilities and remote locations, ensuring operational excellence.
Conduct site surveys, perform detailed needs assessments, interpret blueprints and schematics, and ensure alignment with industry codes and standards.
Provide technical leadership for equipment decommissioning, asset turnover, and disposal initiatives.
Configure and deploy IT equipment such as laptops, mobile devices, printers, video conferencing systems (VTC), VoIP phones, and related peripherals.
Establish and maintain SOPs to support preventive maintenance and system audits for IT infrastructure housed in racks and cabinets.
Escort and collaborate with third-party service providers to ensure timely restoration and repair of IT and communication systems.
Gather requirements and create accurate estimates for task execution and project timelines, including hardware refreshes and software upgrades.
Develop, manage, and monitor site-specific project schedules, ensuring deliverables are met on time and within scope.
Diagnose and resolve technical issues involving Cisco switches, fiber infrastructure, network connectivity, computing devices, printers/scanners, communication tools, eTAS time clocks, duress alarms, and transportation security equipment.
Provide oversight of daily information systems operations, ensuring all technology functions are optimized and secure.
#TSAImpact
Basic Qualifications:
Preferred Qualifications:
Target Salary Range: $30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
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